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Terms and Conditions

General terms and conditions Lunow B.V.

Table of Content

Article 1 – Definitions.

In these terms and conditions, the following definitions shall apply:

  1. Reflection time:

    The time period within which the consumer uses
    May exercise his right of withdrawal; Read
    all about reflection time.

  2. Consumer:

    the natural person who is not acting in the
    pursuit of a profession or business and a
    enters into a remote agreement with the

  3. Day:

    calendar day;

  4. Duration transaction:

    A distance contract relating to
    to a range of products and/or services,
    whose leverage and/or
    purchase obligation is staggered over time;

  5. Durable data medium:

    any means that the consumer or business owner
    enables information provided to him
    is personally addressed, to be stored on a
    way that future consultation and
    unaltered reproduction of the stored
    information possible.

  6. Right of Withdrawal:

    the ability for consumers to
    within the reflection period to waive the
    remote agreement;

  7. Model form:

    The model withdrawal form that the
    Entrepreneur provides an
    consumer can complete when using
    wishes to exercise his right of withdrawal.

  8. Entrepreneur:

    the natural or legal person who products
    and/or remote services to consumers

  9. Remote Agreement:

    An agreement under which, in the context of
    an organized by the entrepreneur
    remote sales system of
    products and/or services, up to and including the
    conclusion of the agreement only
    use is made of one or more
    remote communication techniques;

  10. Remote communication technology:

    agent that can be used for the
    conclusion of an agreement, without
    consumer and entrepreneur simultaneously in
    gathered in the same space.

  11. Terms and Conditions:

    the present General Conditions of
    the entrepreneur.

Article 2 – Identity of the entrepreneur

  • Lunow B.V.
    Sublime is a division of Lunow B.V.

  • Address (not a visiting address)
    Lunow B.V.
    Oudorperdijkje 14
    1821 AM Alkmaar

  • PO Box address: 1810 KA, PO Box 1020 Alkmaar

  • T (072) 808-0131, available Monday to Thursday between 09:00-17:00 and Friday between 09:00-12:30

  • E info@sublie

  • Chambre of Commerce 70702632
    VAT number NL858427977B02

Article 3 – Applicability.

  1. These general terms and conditions apply to any offer of the entrepreneur and to any concluded
    concluded distance contract and orders between entrepreneur and consumer.
  2. Before the remote agreement is concluded, the text of these general terms and conditions shall be sent to
    made available to consumers. If this is not reasonably possible, before the agreement on
    distance is concluded, indicate that the general terms and conditions can be viewed at the entrepreneur’s premises and
    they are sent free of charge as soon as possible at the consumer’s request.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and
    before the distance contract is concluded, the text of these general terms and conditions along
    made available to the consumer electronically in such a way that it can be viewed by the
    consumer can be easily stored on a durable data carrier. If
    this is not reasonably possible, prior to the conclusion of the remote agreement will be
    indicated where the general conditions may be inspected electronically and
    That at the consumer’s request, they will be provided electronically or otherwise free of charge
  4. In the event that, in addition to these general terms and conditions, specific product or
    service conditions apply, the second and third paragraphs shall apply mutatis mutandis and
    in the event of conflicting general terms and conditions, the consumer may always rely on the
    applicable provision most favorable to him.
  5. If one or more provisions of these general terms and conditions at any time are wholly or
    be partially void or destroyed, then the agreement and these terms and conditions shall otherwise remain
    stand, and the provision in question shall be promptly replaced by mutual agreement with a provision
    that approximates the thrust of the original as much as possible.
  6. Situations not covered by these general terms and conditions should be judged “according to the
    spirit’ of these general terms and conditions.
  7. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions,
    should be interpreted “in the spirit” of these general terms and conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, it will be
    explicitly stated in the offer.
  2. The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
  3. The offer contains a complete and accurate description of the products and/or
    services. The description is sufficiently detailed to allow a proper assessment of the offer by the
    consumer as possible. If the entrepreneur uses images, they are a
    truthful representation of the products and/or services offered. Obvious errors or
    Obvious errors in the offer do not bind the entrepreneur.
  4. All images, specifications data in the offer are indicative and may not give rise to
    compensation or dissolution of the agreement.
  5. Images accompanying products are a true representation of the products offered.
    Entrepreneur cannot guarantee that the displayed colors exactly match the real colors
    of the products.
  6. Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
  • the price including taxes;
  • the cost of shipping, if any;
  • The manner in which the agreement will be established and what actions are required for that purpose;
  • Whether or not the right of withdrawal applies;
  • The method of payment, delivery and performance of the agreement;
  • the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
  • the amount of the remote communication rate if the cost of using the
    technique for distance communication are calculated on a different basis than the regular basic rate for the means of communication used;
  • Whether the contract will be archived after its conclusion, and if so in which it can be accessed by the consumer;
  • the manner in which the consumer, before the conclusion of the contract, can check and, if desired, rectify the data provided by him under the contract;
  • any other languages in which, in addition to Dutch, the agreement may be concluded;
  • the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically;
  • and the minimum duration of the distance contract in the case of an endurance transaction.

Article 5 – The Agreement

  1. The agreement comes into effect, subject to the provisions of paragraph 4, at the time of
    consumer’s acceptance of the offer and fulfillment of the conditions set forth thereby.
  2. If the consumer has accepted the offer electronically, the entrepreneur confirms
    immediately electronically receipt of the acceptance of the offer. As long as the
    agreement of this acceptance has not been confirmed by the entrepreneur, the consumer may accept the
    dissolve agreement.
  3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and
    organizational measures to secure the electronic transmission of data and provides a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.
  4. The entrepreneur can – within legal frameworks – find out whether the consumer complies with his
    can meet payment obligations, as well as of all those facts and factors relevant to a
    responsible conclusion of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.
  5. With the product or service, the entrepreneur will provide the consumer with the following information, in writing or on
    in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, attach:
    • The visiting address of the trader’s branch where the consumer can address complaints;
    • the conditions under which and the manner in which the consumer can use the right of withdrawal, or a clear indication of the exclusion of the right of withdrawal;
    • the information on warranties and existing after-purchase service;
    • the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;
    • the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.
  6. In the case of a duration transaction, the provision in the previous cover applies only to the first
  7. Each agreement is entered into under the conditions precedent of sufficient
    availability of the products in question.

Article 6 – Right of withdrawal

On delivery of products:

  1. When purchasing products, the consumer has the option to cancel the contract without specifying
    reasons to rescind for 14 days. This reflection period starts the day after receipt of the
    product by the consumer or a person designated in advance by the consumer and known to the entrepreneur made representative.
  2. During the cooling-off period, the consumer will handle the product and packaging with care. He will be the
    unpack or use product only to the extent necessary to assess whether he has the
    product wishes to retain. If he exercises his right of withdrawal, he shall return the product with all the
    delivered accessories and – if reasonably possible – in the original condition and packaging to the
    entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. If the consumer wishes to exercise his right of withdrawal, he is obliged to do so within
    14 days, after receiving the product, notify the entrepreneur. Making it known should be the
    consumer using the model form or by any other means of communication such as
    by email. After the consumer has expressed his desire to exercise his right of withdrawal
    the customer must return the product within 14 days. The consumer must prove that the delivered
    items were returned in a timely manner, such as by proof of shipment.
  4. If after the expiration of the deadlines mentioned in paragraphs 2 and 3, the customer has not made known to use
    wish to exercise his right of withdrawal or has not returned the product to the entrepreneur, the
    buy a fact.

When providing services:

  1. When services are delivered, the consumer has the option to terminate the contract without specifying
    reasons for at least 14 days, beginning on the day of entering into the
  2. In order to exercise his right of withdrawal, the consumer will address himself to the
    entrepreneur at the time of the offer and/or at the latest upon delivery provided reasonable and clear instructions in this regard.

Article 7 – Costs in case of withdrawal

  1. If the consumer exercises his right of withdrawal, at most the costs of
    return at his expense.
  2. If the consumer has paid an amount, the entrepreneur will pay this amount as soon as possible, but
    no later than 14 days after revocation, refund. This does include the condition that the product is already
    received back by the merchant or conclusive proof of complete return can be presented.
    Refunds will be made via the same payment method used by the consumer unless the
    consumer gives express consent to another payment method.
  3. If the product is damaged due to careless handling by the consumer himself, the consumer is
    liable for any decrease in the value of the product.
  4. The consumer cannot be held liable for depreciation of the product when
    has not been provided by the entrepreneur with all legally required information about the right of withdrawal, this should be
    happen before the conclusion of the purchase agreement.

Article 8 – Exclusion of the right of withdrawal.

  1. The entrepreneur may exclude the consumer’s right of withdrawal for products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.
  2. Exclusion of the right of withdrawal is only possible for products:
    • that have been made by the entrepreneur in accordance with the consumer’s specifications;
    • that are clearly personal in nature;
    • which by their nature cannot be returned;
    • that can spoil or age quickly;
    • the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
    • For single newspapers and magazines;
    • for audio and video recordings and computer software for which the consumer has broken the seal;
    • For hygienic products whose seal has been broken by the consumer.
    • Exclusion of the right of withdrawal is only possible for services:
    • regarding lodging, transportation, restaurant business or leisure activities to be performed on a specific date or during a specific period;
    • The delivery of which began with the express consent of the consumer before the expiration of the cooling-off period; concerning betting and lotteries.

Article 9 – The price

  1. During the period of validity stated in the offer, the prices of the products offered are
    and/or services not increased, except for price changes due to changes in VAT rates.
  2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are tied
    to fluctuations in the financial market and over which the entrepreneur has no control, with variable
    offer prices. This bond to fluctuations and the fact that any prices quoted
    guide prices are listed with the offer.
  3. Price increases within 3 months of the conclusion of the agreement are permitted only
    if they result from legal regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted
    If the entrepreneur has stipulated this and:
    • they are the result of statutory regulations or provisions; or
    • the consumer has the power to terminate the agreement as of the day on which
    • the price increase takes effect.
  5. The prices mentioned in the offer of products or services include VAT.
  6. All prices are subject to printing and typesetting errors. For the consequences of printing and typesetting errors, the
    no liability accepted. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 – Conformity and warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.
  3. Any defective or incorrectly delivered products must be reported in writing to the entrepreneur within 2 months of the discovery of the defect.
  4. The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
  5. The warranty does not apply if:
    • the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by a third party;
    • the delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or treated on the packaging;
    • the defectiveness is wholly or partly the result of regulations which the government has imposed or will impose on the nature or quality of the materials used.

Article 11 – Delivery and execution

  1. The entrepreneur will take the greatest possible care in receiving and in the
    execution of orders for products and in the evaluation of requests for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the company.
  3. Subject to what is stated in paragraph 4 of this article in this regard, the company shall accept accepted
    execute orders expeditiously but at the latest within 30 days, unless consumer agreed
    gone with an extended delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 30 days after the order was placed. In such a case, the consumer has the right to request the
    agreement without cost. The consumer is not entitled to compensation.
  4. All lever lines are indicative. The consumer cannot derive any rights from any stated time periods
    derive. Exceeding a deadline does not entitle the consumer to compensation.
  5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will pay the amount that the consumer
    paid as soon as possible, but no later than 14 days after dissolution.
  6. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a
    replacement article available. At the latest upon delivery, clear and understandable
    be notified that a replacement item will be provided. For replacement items, the
    right of withdrawal are not excluded. The cost of any return shipping will be borne by
    the entrepreneur.
  7. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a previously designated and to the entrepreneur bekeken
    representative, unless expressly agreed otherwise.

Article 12 – Duration transactions: duration, termination and renewal

When providing services:

    1. The consumer may at any time terminate a contract entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, subject to agreed termination rules and a notice period not exceeding one month.
    2. The consumer may terminate a fixed-term contract, which extends to the regular delivery of products (including electricity) or services, at any time at the end of the fixed term, subject to agreed termination rules and a notice period not exceeding one month.
    3. The consumer may enter into the agreements mentioned in the previous paragraphs:
    • cancel at any time and not be limited to cancellation at a particular time or period;
    • terminate at least in the same manner as they were entered into by him;
    • always cancel with the same notice period that the entrepreneur has stipulated for himself.


    1. An agreement entered into for a definite period of time, which extends to the regular delivery of products (including electricity) or services, may not be tacitly renewed or extended for a definite period of time.
    2. Notwithstanding the previous paragraph, a fixed-term contract that has been concluded for the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer can terminate this extended contract by the end of the extension with a notice period not exceeding one month.
    3. A fixed-term contract that has been concluded for the regular delivery of products or services may be tacitly renewed for an indefinite period of time only if the consumer may terminate it at any time with a notice period of up to one month and a notice period of up to three months in the event that the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
    4. A limited duration agreement to regularly deliver daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.


    1. If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

  1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period begins after the consumer receives the confirmation of the agreement.
  2. The consumer has the duty to immediately report inaccuracies in payment information provided or stated to the entrepreneur.
  3. In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

  1. he entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 2 months, after the consumer has identified the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the operator will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.
  5. In case of complaints, a consumer should first turn to the entrepreneur. It is also possible to file complaints through the European ODR platform ( ). Web store is not currently affiliated with a seal of approval with a dispute committee.
  6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
  7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

  1. Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. Even if the consumer is resident abroad.
  2. The Vienna Sales Convention does not apply.

Article 16 – Additional or different provisions

Additional provisions or provisions deviating from these general conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.